ENGINEER DESIGNER BUILDER
(415) 602-9370
Technical lead for an AI-powered workflow and ticketing engine built into Slack. Led the engineering team, contributing directly to the core platform while growing ticket volume 9x from late 2023 to mid 2026. Shipped RAG over customer docs that answers tickets automatically and drafts replies for agents; 54% of AI replies resolve the ticket. Sole engineer since July 2026, maintaining and building the platform part-time while building wherio.app.
Led engineering for an early stage startup focused on process automation in Slack. I was responsible for growing and supporting the engineering team. Worked alongside the founders to develop the roadmap and strategy for the company, and manage inbound product and technical requests.
Responsible for ~25 engineers working on Firefox for Desktop, along with leading other major engineering and program initiatives across Mozilla. I managed a group of engineering managers, and was promoted to Director of Engineering, March 2022.
Supported several teams of engineers dedicated to building and maintaining core Firefox services; the Installer, the Updater, Sync and Push. Focused on working with teams to execute on organizational goals, and define technical roadmaps.
Joined as Sr. Front-end Engineer on Wordsmith, Automated Insights' natural language generation platform, building and shipping features on a Rails/Node/Angular stack. Promoted to Engineering Manager in 2017 and Director in 2018, owning product, design, and engineering for the platform.
Bronto Software, Cloudmark, Hooked Media Group, freelance. A decade of front-end engineering and interface design before moving into management.
Academic Merit Scholarship recipient for duration of studies. Additional achievements included participation in design and construction for IEEE sponsored museum exhibition in 2007-08.
TypeScript, Node, React, Next.js, Astro, Express, Tailwind. Postgres (Prisma, Supabase, pgvector), Redis, BullMQ.
OpenAI and Anthropic APIs, embeddings and RAG, prompt evals (promptfoo), MCP servers. Shipped LLM features to production and measured them.
Slack (Bolt) and Microsoft Teams apps, Stripe and Apple IAP, Heroku, AWS, Sentry, Mixpanel, CI/CD, Storybook, Jest/Vitest. Python, Ruby, and PHP in past lives. Able to learn new acronyms quickly.